Privacy Policy

1. Introduction

OpenGate AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Signal Atlas and our related services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and payment information for paid subscriptions.

Platform Data: When you connect APM platforms to Signal Atlas, we collect metadata about your infrastructure including host names, agent deployments, license information, and consumption metrics. We do not collect application traces, log contents, or end-user personal data.

Usage Data: We collect information about how you use Signal Atlas, including features accessed, reports generated, and time spent in the application.

3. How We Use Your Information

We use collected information to:

• Provide and maintain Signal Atlas services
• Generate financial intelligence reports and insights
• Process payments and manage subscriptions
• Communicate with you about your account and service updates
• Improve and develop new features
• Ensure security and prevent fraud

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit using TLS 1.3
• Encryption at rest using AES-256
• Organizational data isolation
• Regular security assessments
• Access controls and authentication

5. Data Retention

We retain your data according to your subscription plan: Trial accounts (7 days), Starter plans (6 months), and Growth/Enterprise plans (1 year). Upon account closure, we delete your data within 30 days unless required by law to retain it longer.

6. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who help us operate Signal Atlas (hosting, payment processing)
• Professional advisors (lawyers, accountants) as necessary
• Law enforcement when required by law
• Successors in the event of a merger, acquisition, or sale

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise these rights, contact us at privacy@opengate-ai.com.

8. Cookies

We use essential cookies to operate Signal Atlas and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website or by email. Your continued use of Signal Atlas after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@opengate-ai.com or by mail at: